Japanese with Noriko Terms and Conditions

I am so pleased you have decided to use my services or resources – please read the following important terms and conditions before committing to them.

  • ‘I,’ ‘me,’ ‘my,’ ‘teacher’ or ‘coach’ refers to Noriko Koka, trading as Noriko Koka, Japanese with Noriko, and Japanese Together.

  • ‘You,’ ‘your,’ ‘student,’ or ‘client’ refers to the person purchasing or using my services and resources.

Background

I provide coaching service, teaching lessons, paid challenges (courses), workshops, and community-based services for learning Japanese.

I am a sole trader operating as Noriko Koka, Japanese with Noriko, and Japanese Together, based in Liverpool, England.

Terms and Conditions

Registration

To secure your place in coaching sessions and paid challenges, please complete the online enrollment form and pay the fees. All fees must be paid in full and in advance.

Materials

Some courses require textbooks, which are not included in the course fees. Students are responsible for purchasing their own materials.

Cancellation Policy

Private Sessions

  • Private session must be booked via the website with at least 24 hours’ notice, with payment made in advance.

  • Sessions can be cancelled or rescheduled without charge if done at least 24 hours before the start time. Cancellations within 24 hours will not be refunded.

Paid Challenges, Group Classes, Events, and Workshops

Please refer to the specific cancellation policy for each challenge, one-off event or group class, as they may differ.

No-Shows and Lateness

  • For private sessions, please notify me of any late arrival at least 10 minutes before the start time. Sessions may be cancelled without refund if more than 10 minutes late without prior notice.

  • Group sessions and events are non-refundable if missed or if the client is late.

Photos and Videos

  • Online Sessions: Some sessions are recorded and shared privately with class participants. Recordings and screenshots are not to be shared outside the group.

  • Events and Workshops: Photos or videos may be taken for promotional use. Please inform me if you do not wish to be included.

Payment

  • Sales of Coaching Services are confirmed only after a quotation has been provided by Noriko Koka and an order confirmation has been sent via email. Quotes remain valid for 14 days, and payments can be made through Stripe.

  • Payments for teaching sessions, workshops, and paid challenges are processed through this website using PayPal or Stripe.

Internet Connection

I mainly use Zoom for sessions but occasionally use Google Meet or Skype. It is the client’s responsibility to ensure a stable internet connection for online lessons/coaching sessions. No refunds are provided for technical issues on the client’s end.

  • If I experience a technical issue lasting under 15 minutes, the time will be made up in the following class. If the issue persists beyond 15 minutes, the session will be rescheduled.

  • If the client experiences technical issues, the session will not be refunded or rescheduled.

Data Protection

Clients in the European Union have the right to access, modify, or delete their personal information as outlined in our Privacy Policy.

Copyright of Materials

All teaching materials/content and recorded sessions provided by Noriko Koka are protected by copyright unless otherwise stated. Materials may only be used for educational, non-commercial purposes with appropriate credit to Noriko Koka. For other uses, please contact me.

If you have any questions about these Terms and Conditions, please contact me at norijp.oshaberi@gmail.com.